1. Introduction
Wangaratta LDV is committed to respecting and protecting the privacy of individuals who deal with us, in accordance with the Australian Privacy Principles. This privacynpolicy deals with how we manage personal information collected by us. We are committed to protecting the personal information that we hold about you.

2. The kinds of personal information we collect and hold.
In dealing with you we may collect personal information including :
• name;
• gender;
• date of birth;
• address;
• telephone numbers;
• e-mail address;
• occupation;
• drivers licence number;
• drivers licence state;
• ABN;
• purchase details including credit card and banking information;
• warranty and service transaction information provided by our dealer network, affiliates or third parties;
• employment application information; and
• any other relevant information.
If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

3. How we collect and hold personal information.
Generally, we collect personal information directly from you, when you contact or deal with us. We also collect personal information from third parties, for example finance or insurance companies providing related services to you. We protect this information in a number of ways. It is kept in secure locations, and access to it is restricted to those who have the appropriate authorization under our policies. Where we share the information with third parties we ensure they also have appropriate policies and security in place. When the information is no longer required, it is de-identified, deleted, or securely destroyed.

4. How we use and disclose personal information.
We collect and use your personal information for a number of reasons, including:
• Your personal information may be used in order to:
• provide and market products and to provide and market products of our related companies and dealerships (whether directly or through our related companies and dealerships);
• communicate to you in relation to our products, services and our promotional activities;
• purchase from you;
• support your purchase through warranty and roadside assistance (whether directly or through our dealerships);
• comply with our legal obligations (ie. in the event of a Vehicle Safety Recall);
• monitor our performance and to help us manage our services;
• identify and contact individuals who do business with us;
• train our employees, agents, dealers and representatives;
• research to improve our websites, products or services;
• conduct customer and market research and analytics to improve the quality of
our products and services;
• assess and process employment applications and manage employment issues;
and
• handle complaints and disputes; and detecting, investigating and preventing
fraud.
• We may contact and communicate with you either via telephone, post, email or SMS.
• For other purposes related to your dealings with us.

5. How you may access your personal information.
You may access your personal information by contacting us. You can contact the Wangaratta LDV staff member you usually deal with, or email us at sales@wangarattaldv.com.au to make this request. We will then arrange with you a convenient time and means for you to have access. If at any time you believe that any personal information of yours that we hold is incorrect, please contact us at sales@wangarattaldv.com.au and advise us of the correct information, and we will amend our records.

6. How you may make a privacy complaint.
If you have a complaint about the way we hold or use your personal information, please contact us at sales@wangarattaldv.com.au, stating your concern, and how you would like your complaint resolved. We will investigate your complaint and respond to you with our findings and our proposed action, within 30 days. In the event you are dissatisfied with the outcome of the complaint of the investigation, you may refer your complaint to the Office of the Australian Information Commissioner.

7. Transfer of personal information overseas.
Wangaratta LDV may disclose personal information (including credit information) to overseas recipients in order to provide their products and/ or services and for administrative or other management purposes. Our business is affiliated with other businesses located overseas, such as vehicle manufacturers, original equipment manufacturers and information technology providers. In the course of doing business with you, we are likely to disclose some of your personal information to overseas recipients. However, we will only do so where:
• it is necessary to complete the transaction you have entered into; and
• you have provided consent; or
• we believe on reasonable grounds that the overseas recipient is required to deal with your personal information by enforceable laws which are similar to the requirements under the APPs; or
• it is otherwise permitted by law.
While it is not practicable to list every country in which such recipients may be located, recipients of such disclosures may be located in Italy, France, China, New Zealand, United Kingdom, United States of America, and Korea.

8. Changes to our policy
This Privacy Policy was updated in January 2025. We may update it from time to time at our discretion.
Our Contact details are:
Wangaratta LDV
Address: 45 Tone Road, Wangaratta, VIC 3677
Phone: (03) 5722 2000
Email: sales@wangarattaldv.com.au

9. Links to Other Sites
This site contains links to other Websites. We are not responsible for the Privacy Policies of other sites.